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Customer Transformation Manager

LanceSoft Middle East
Doha, QAT
contract
Mid-Senior
1 weeks ago
Change ManagementDigital TransformationStrategic PlanningBusiness Process Re-engineeringProject ManagementLeadership
Free

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Change ManagementDigital TransformationStrategic Planning
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Overview

We have an immediate opportunity for "Customer Transformation Manager".

Please let me know if you're interested kindly send me your CV to kirthika.r@lancesoft.com

🚀Title: Customer Transformation Manager

  • 📍Location : Doha - Qatar
  • 🗓Duration :6 months contract extendable
  • ⏰ Notice Period: Immediate joiner only
  • 🔒 Key Requirements
  • Develop and implement customer strategy and transformation roadmaps aligned with business objectives
  • Design and implement customer operating models across contact centres, digital channels, and KAM
  • Drive customer journey mapping and pain-point resolution to improve service delivery
  • Collaborate across business and technology to ensure integrated, customer-centric operations
  • Track and improve customer KPIs (satisfaction, cost-to-serve, digital adoption)
  • Build capabilities in customer segmentation, analytics, and customer intelligence
  • Deliver customer-facing sustainability initiatives (energy efficiency, demand-side management, green tariffs)
  • Apply AMI-enabled customer use cases (consumption insights, usage alerts, demand response, billing transparency)
  • Lead and drive business development and client engagement activities
  • To do this role effectively, we are looking for people with knowledge and experience in the following areas:
  • A minimum of 10 years of experience in customer roles preferably in the power & utilities sector
  • Experience Implementing customer initiatives
  • Previous experience in a consulting role within a Big 4 firm
  • Interested candidates send me your Cv along with below details:
  • Expected salary:

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