Customer Training Consultant - Workforce Solutions

The Customer Training Consultant is responsible for designing and delivering best practice training programs and tools to educate internal and external users on symplr solutions, specifically Workforce.

• Conduct and coordinate training activities to support clients or internal teams using a variety of mediums, including on-site learning, e-learning, quick reference guides, and virtual meetings
• Collaborate with internal teams to provide feedback regarding curriculum delivery experiences; consult with internal and external users to conduct needs assessments
• Serve as a subject matter expert for assigned products and services
• Partner with Instructional Design and Learning Technology teams to review new training curriculum
• Develop, maintain and distribute all software training documentation including, but not limited to, various user type audiences, media (job aides, videos, eLearning), and knowledge base systems.
• Effectively communicate and execute best practices for internal and external training engagements
• Handle challenging client requests or escalate issues as needed
• Advise on best practice functionality and processes to assist clients in integrating symplr solutions with their organization’s business practices
• Continually grow product, functional, and industry knowledge through training, research, and collaboration
• Work collaboratively with other departments to deliver exceptional client service
• Adopt department operational standards and procedures to maximize team efficiencies
• Ensure timely completion of administrative activities
• Perform other duties as assigned
• Travel 25%
• Bachelor’s degree
• Two years of training, teaching, or instructing experience
• Strong technical aptitude including proficiency in Microsoft Office applications
• Successful technical content delivery (classroom and e-learning), with a consultative aptitude experience
• Strong presentation skills and demonstrated consulting ability
• Strong project management skills, strategic thinking skills, and experience navigating clients through change
• Healthcare industry, credentialing verification, or compliance experience
• SASS training experience