Customer Trainer

Essential Job Duties

• Conduct da Vinci ® Surgical System training programs for surgical teams at designated training centers and remote centers
• Lead and support Specialized training programs and Society events. This includes supporting the needs of the surgeon educators and course participants
• Conduct surveys to gather data and measure program effectiveness
• Act as subject matter expert for internal projects, as needed New product development Training material/ protocol development Training research initiatives
• New product development
• Training material/ protocol development
• Training research initiatives
• Work with the Training team in a creative, dependable, and flexible manner to improve existing training programs
• Train the sales force to conduct in-services and system technology skills development activities with customers on new and established products
• Occasional support of the da Vinci ® System in a hospital operating room
• Support da Vinci ® Surgical System troubleshooting and maintenance at the training center
• Manage training center logistics, inventory and training calendars
• Maintain all capital equipment, including but not limited to the cleaning and sterilization of instruments and accessories
• Support positive relationships between external training center personnel and ISI management
• Contribute to the organization’s quarterly goal achievements
• Develop competency in the following: da Vinci ® System Technology da Vinci ® System applications and advanced technology OR Efficiency Training Pathway process Training/coaching techniques/methodologies
• da Vinci ® System Technology
• da Vinci ® System applications and advanced technology
• OR Efficiency
• Training Pathway process
• Training/coaching techniques/methodologies

Required Skills and Experience

• High capacity and excellent problem-solving skills
• Solid organizational skills and ability to operate independently
• Professional work ethic
• Solution oriented
• Excellent oral and written communication skills
• Strong interpersonal skills
• High capacity to learn in a fast-paced environment
• Commitment to self-development
• Ability to work in a team environment
• Ability to be flexible with hours of operation
• Ability to travel up to 40%
• #LI-Hybrid

Required Education and Training

Working Conditions

Preferred Skills and Experience

• Knowledge of adult learning principles
• Medical-device experience
• Professional Training experience
• Clinical and/or operating room experience
• Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.
• We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.
• U.S. Export Controls Disclaimer: In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees who are nationals from countries currently on embargo or sanctions status.
• Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).
• For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes.
• This position may be filled at a different job level than listed here depending on business need and/or on the selected candidate’s experience, knowledge and skills. Compensation will be based primarily on the job level at which the role is filled and the candidate’s qualifications, consistent with applicable law.