Customer Team Leader
Full Job Posting
What you’ll do
- Own the day-to-day running of the store by leading the team on your shift
- Motivate, coach, and support your team to deliver great service and efficient operations
- Work hands-on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members
- Support store performance through merchandising, stock accuracy, and HR processes
- Champion Co-op through community engagement and membership growth
What you'll bring
- We're committed to making our roles as accessible as possible, so we only ask for the minimum criteria. To thrive here, you need to bring;
- Passion for people and leadership
- The ability to work flexibly and lead by example
- Skills in retail, merchandising, or team management (experience not essential)
- Why Co-op?
- At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So, when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive:
- Full training and career development resources
- 30% discount on Co-op products in store
- Flexible access to your pay as you earn it
- Up to 10% pension contributions
- 36 days of holiday (pro-rata, including bank holidays)
- 24/7 access to GP appointments, and colleague support programme
- Cycle to work scheme
- Market-leading policies to help you though life's big moments
- A place you'll belong:
- We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.
- We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.
- Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion
- As part of the application process for this job, you’ll need to complete two online assessments. It will take 15- 20 minutes to complete these tests.
- We reserve the right to remove a vacancy before the scheduled closing date.
Preferred Qualifications
- Skills in retail, merchandising, or team management (experience not essential)
About Co-op Food
UK consumer cooperative operating retail, funeral, and legal businesses.
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