Customer Support Technician
Role Overview
REDARC is seeking a Customer Support Technician to deliver technical support to our customers across our market-leading range of 12V, towing, and automotive power solutions.
In this role, you will manage customer interactions via phone and email, providing advanced troubleshooting, product guidance, and technical advice to ensure every customer receives an exceptional experience. You'll also contribute to case documentation and knowledge base improvements to help drive continuous improvement across the team.
If you're a technically minded support professional who thrives on solving complex problems and delivering outstanding customer service, we'd love to hear from you.
As a Tier 2 agent, your responsibilities will include:
Provide technical support to customers via phone and email, assisting customers with troubleshooting, product diagnostics, and installation guidance across the REDARC product range.
Manage and resolve technical support cases, ensuring timely and accurate outcomes.
Liaise with internal teams to resolve product issues and share technical insights that drive continuous improvement.
Maintain thorough case documentation and contribute to knowledge base development.
Support warranty assessments and provide recommendations on product suitability for specific applications.
Mentor and assist Tier 1 support staff with technical queries where required.
Key Skills for This Role
Full Job Posting
About The Role
REDARC is seeking a Customer Support Technician to deliver technical support to our customers across our market-leading range of 12V, towing, and automotive power solutions.
In this role, you will manage customer interactions via phone and email, providing advanced troubleshooting, product guidance, and technical advice to ensure every customer receives an exceptional experience. You'll also contribute to case documentation and knowledge base improvements to help drive continuous improvement across the team.
If you're a technically minded support professional who thrives on solving complex problems and delivering outstanding customer service, we'd love to hear from you.
As a Tier 2 agent, your responsibilities will include:
Provide technical support to customers via phone and email, assisting customers with troubleshooting, product diagnostics, and installation guidance across the REDARC product range.
Manage and resolve technical support cases, ensuring timely and accurate outcomes.
Liaise with internal teams to resolve product issues and share technical insights that drive continuous improvement.
Maintain thorough case documentation and contribute to knowledge base development.
Support warranty assessments and provide recommendations on product suitability for specific applications.
Mentor and assist Tier 1 support staff with technical queries where required.
Essential
Minimum two years' experience in a technical customer support or helpdesk role.
Strong knowledge of electronics, 12V automotive electrical systems, or similar technical field.
Ability to troubleshoot complex issues and communicate solutions clearly to a range of audiences.
Proficient with MS Office and CRM/helpdesk software.
Highly organised, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
A collaborative team player who can also work independently with minimal supervision.
Desirable
Hands-on experience with 12V installations and diagnostics, such as dual battery setups, DC-DC chargers, or similar automotive electrical systems.
Exposure to trade shows, field support, or customer training environments.
Experience mentoring or supporting junior team members in a technical setting.
Prior experience in customer support or service role - preferably front-line.
What REDARC offers
REDvantage app & benefits package with discounts & cashback from hundreds of major supermarkets and retailers across Australia and NZ.
Option to be involved with our community programmes, charities, environmental initiatives and REDARC Connect.
Annual awards, service awards and others.
Access to Employee Assistance Program, Health & Wellbeing programs including prizes for participation in health challenges programs, paid sessions at physio providers.
Gym membership subsidy
On-site occupational health nurse
Free flu shots & blood pressure monitoring.
First aid and CPR training where required.
Annual employee surveys.
Quarterly company lunches, fortnightly fresh fruits, Christmas party and so much more.
Location
- This role is fully based on site at Mulgrave, VIC. While ongoing work-from-home arrangements are not offered, flexibility may be supported on an ad-hoc basis where operationally appropriate.
- REDARC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any protected attribute. We encourage all qualified individuals to apply and join us in fostering a workplace that values every voice. We believe that diversity enhances our creativity, drives innovation, and strengthens our community.
About REDARC
Australian power-electronics manufacturer serving automotive, defence, mining, marine, and space markets.
Visit company websiteJobs and hiring trendsApply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at REDARC
Engineering Graduate Program - Y2027
Adelaide, AUS
Customer Program Manager
, AUS
Electronics Assembler (Afternoon Shifts)
, AUS
Quality System Engineer
, AUS
Material Handler (Afternoon Shifts)
, AUS
Engineering Graduate Program - Y2027
Adelaide, AUS
SMT Line Technician (Afternoon shifts)
, AUS
Electronics Assembler
, AUS