CUSTOMER SUPPORT SYSTEMS ENGINEER
Skills
About This Role
Overview
- Snag list technical clearance upon System Project delivery to the client, until project close
- Classification of SAT Snag list into: missing items, Configuration Issues, Tickets and bugs
- Laise with Project manager for the missing Hardware,
- Minor configuration correction shall be done at site, and for major coordinate with Engineering team
- Tickets and Bugs – Implement recommendations and solutions on site. Engage site services for system reinstallation, and incase of new bugs detection raise the tickets
- Responsible for customer support in all DCS related issues towards external and internal customers
- Business opportunities creation from installed base
- Practical knowledge of DS AGILE, GPG, G500/100, D2x, C264, Legacy systems
- Hands on experience of DCS systems configurations, database creation, testing & commissioning
- Functional knowledge and experience in System architecture, networking and network components configuration like switches, firewalls, routers etc.
- DCS System Troubleshooting experience.
- Collect necessary information (logs, traces) for further investigation.
- Creation of L3 cases and follow up with COE
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