indeed
Customer Support Specialists
White House General Trading, LLC
Ajman, UAE
Full-time
Mid-Senior
Onsite
Discovered 1 months ago
Customer supportCustomer inquiry handlingIssue resolutionEmail, phone, and chat supportSales and service quote preparationCRM record management
Role Overview
Serve as the first point of contact for customers and provide support through multiple communication channels.
Problem-solving, effective communication, and a positive attitude support customer satisfaction and loyalty.
Key Skills for This Role
Customer supportCustomer inquiry handlingIssue resolutionEmail, phone, and chat supportSales and service quote preparationCRM record management
Full Job Posting
Role overview
Serve as the first point of contact for customers and provide support through multiple communication channels.
Problem-solving, effective communication, and a positive attitude support customer satisfaction and loyalty.
Key responsibilities
- Respond to customer inquiries by email, phone, chat, and other channels.
- Provide product or service information, resolve issues, and support customer satisfaction and loyalty.
- Prepare, send, and follow up on sales and service quotes in a timely manner.
- Maintain accurate customer records in the internal CRM system.
- Coordinate with sales, technical, and operations teams so quotes meet customer requirements.
- Escalate complex or unresolved issues to the appropriate department or person.
- Track customer interactions and feedback to improve service quality.
- Meet or exceed KPIs for response time, resolution time, and customer satisfaction.
Qualifications
- English is required.
- A bachelor's degree is preferred.
- Two years of related experience is preferred.
Work location
- Work location is in person.
Employment
- Job type is full-time, permanent.
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