Customer Support Specialist
Skills
About This Role
Overview
Respond to customer inquiries regarding issues and product functionality via various channels (phone, email, chat).
Diagnose and resolve support issues related to SiFi's platform and services.
Provide step-by-step guidance to customers on using product features and troubleshooting common issues.
Document all customer interactions and technical solutions accurately in the support knowledge base and CRM system.
Escalate complex technical issues to the engineering or product teams as needed.
Follow up with customers to ensure their technical issues have been resolved and they are satisfied.
Stay up-to-date with SiFi's product updates and technical specifications.
Provide excellent customer service and maintain a professional demeanor.
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