Customer Support Specialist (Order Fulfillment)

Overview

• **Wondering what’s within** **Beckman Coulter Diagnostics?
• Take a closer look.**
• **At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the** **laboratory to move science and healthcare forward. Join a team where you can be heard, be supporte****d,** **and always be yourself.** **W****e’re building a culture that celebrates backgrounds, experiences, and** **perspectives of all our associates. Look again and you’ll see we are invested in you, providing the** **opportunity to build a meaningful career, be creative, and****try new things with the support you need to be** **successful.****Beckman Coulter Diagnostics is proud to work alongside a community of six fellow** **D****iagnostics** **C****ompanies** **at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools** **that address the world’s biggest health challenges.**
• In this role, you will have the opportunity to
• Process purchase orders received from NUPCO, CPs and direct customers within the assigned territory.
• End to end order management from receipt of purchase order till arrival at customer site.
• Managing the order cycle which include system booking, sourcing, liaising with planners, coordinating with warehouse, splitting shipment by store mode and organizing the transportation with freight forwarders.
• Coordinate with planners on the ordering of stocks from external/internal warehouses to ensure timely availability and proper stocks allocation
• Arrange shipping documents as per customer requirement which include export documents, licenses, declarations, packing, shipping, and routing of product.
• Analyze Letters of Credit on receipt, advise customer if amendment is required and contact advising Bank if necessary.
• Prepare documentation in compliance with Letter of Credit, CAD, etc.
• Invoice in a timely manner in line with monthly forecast
• Drive Daily Management tools by reviewing current backlog and revenue recognition files
• Manage customers inquiries such as pricing, stock availability, delivery, order status and product information
• Prepare tender requirements and project quotations
• Liaise with different departments for credit standings and compliance updates
• Review existing operations procedure and identify possible areas for improvement
• Support commercial forecast accuracy by providing estimates throughout the period
• Attune ad hoc tasks as required by the commercial team and management
• Understand and comply to incoterms and export trade rules of different countries
• The essential requirements of the job include:
• Minimum 3 years’ experience in a Customer service/logistics role
• Good IT skills and experience in using Oracle or Similar ERP.
• Must be proficient with Microsoft Office Suite – i.e. Outlook, Excel, & Word
• Fluent in English & Arabic written and spoken
• Knowledge of supply chain that include drop ship models, export, transportation, and export terminology.
• When you join us, you’ll also be joining Danaher’s global organization, where 80,000people wake up every day determined to help our customers win.
• As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.
• At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.
• Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
• If you’ve ever wondered what’s within you, there’s no better time to find out.
• Join our winning team today.
• Together, we’ll accelerate the real-life impact of tomorrow’s science and technology.
• We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
• For more information, visit www.danaher.com.