Customer Support Specialist

Resolve inbound customer care issues via online chat, email, and phone including resolving payment issues, handling advanced customer situations such as eviction, and answering general questions

Assist renters in finding suitable spaces from existing inventory

Coordinate with hosts to resolve pending, canceled, and declined renter reservations

Optimize storage supply to maintain an accurate and high-quality inventory including personally contacting hosts to complete their draft listings, scheduling photo appointments, improving their listing description, and updating their personal profile

Understand and communicate platform functionality and processes to customers

Help shape the culture of Neighbor and the Customer Success organization

Contribute to the ongoing success of the team by sharing knowledge and collaborating with other team members

Assist in developing customer care systems and processes, as needed

Improve existing self-help resources by writing online support articles and through creating new customer success materials

Assist in mapping and coordinating the customer journey via emails, text messages, phone calls, push notifications, and more

Engage with internal partners to optimize the platform for the customer experience

Neighbor is the largest and most comprehensive marketplace for self storage and parking, with listings in almost every U.S. city. From storage facilities to neighborhood garages, driveways, and RV spots, Neighbor brings every option together in one simple search. Come help us disrupt the $500 billion storage and parking industry! This is a unique opportunity to join a fast-growing, VC-backed tech startup. You will be part of a an extremely talented, hardworking and passionate team committed to changing the world one neighbor at a time. Neighbor is an equal opportunity employer and is committed to providing a positive interview experience for every candidate. If accommodations due to a disability or medical condition are needed, connect with us via email at [email protected]. Check out our careers page to get to know us better as you think about your next step at Neighbor!