Customer Support Specialist - Freelance AI Trainer

Overview

What This Opportunity Involves

• While each project involves unique tasks, contributors may:
• Design and evaluate fee inquiry and statement clarification scenarios — verifying that fee amounts match disclosed schedules and distinguishing descriptor-mapping questions from real fraud claims;
• Create autopay and payment setup scenarios with deliberate traps: incorrect payee, insufficient-funds policy, wrong draft date, or missing confirmation steps;
• Build card replacement and fraud claim scenarios testing card-block urgency, fraud-signal recognition, intake information capture, and clean handoff to the disputes team;
• Author account closure scenarios testing retention-offer eligibility logic, pending-transaction checks, and refusal to extend offers to ineligible customers;
• Grade responses on both factual accuracy and conversational tone: empathy under pressure, channel-appropriate register (voice vs. chat), and clarity without over-promising

What We Look For

• This opportunity is a good fit for professionals with a background in customer service, banking, or financial services who are open to part-time, non-permanent projects.
• Ideally, contributors will have:
• Degree in Finance, Business Administration, Economics, Communications, Psychology, Marketing, or any related field;
• 2+ years of customer service, banking, retail, or financial services experience;
• Current or recent experience in customer service & support, or banking & financial roles, or adjacent roles;
• Routing judgment — clear instinct for what is and isn't servicing's scope, and ability to read a fee schedule or policy document to identify which rule applies to a specific situation;
• QA analyst, call-center trainer, or conversation designer background is a strong positive signal;
• Strong written English (C1+)

How It Works

Compensation