{bc}
Apply
linkedin

Customer Support Specialist / Customer Success Specialist

Freedom Finance MENAT
Abu Dhabi, UAE
fulltime
Entry
2 months ago
Customer Service ExcellenceComplaint ResolutionTechnical SupportEmpathy and PatienceCommunication SkillsCRM Software (e.g.
Free

Job Fit Check

Base Career helps you apply smarter for this job.

?%
Ready to Scan

Key skills for this role

Customer Service ExcellenceComplaint ResolutionTechnical Support
Smart Apply

Full Job Posting

Overview

Freedom Broker Global Markets is a subsidiary of Freedom Holding Corp. (FRHC), a NASDAQ-listed diversified financial services group.

The company operates under a financial services permission granted by the Financial Services Regulatory Authority (FSRA) of Abu Dhabi Global Market (ADGM), specialising in brokerage and investment services

Client Support Specialist (Arabic & English Speaker)

Join our team and support clients in a fast‑paced, dynamic investment environment.

Responsibilities

  • Handle incoming inquiries from existing clients via phone, email, and the client portal
  • Assist the sales team with technical questions related to their clients
  • Coordinate with internal departments to resolve client‑related issues efficiently

Requirements

  • Fluency in Arabic and English (written and spoken)

Experience & Skills

  • Minimum of 1 year of experience working with clients (call centre or customer support experience is a plus)
  • Experience in the investment field and/or personal trading in the stock market is a strong advantage

Personal Competencies

  • Fast learner with strong problem‑solving skills
  • Able to multitask and remain calm under pressure
  • Comfortable managing a high volume of inquiries
  • Strong written and verbal communication abilities
  • Proactive, responsible, and results‑oriented
  • Confident in following up and asking for clarification when needed
  • Committed to completing tasks accurately and on time

Why Join FBGM?

  • Be part of a growing, international financial services group
  • Dynamic work culture with strong executive exposure
  • Opportunities to join an expanding team across a developing regional network

Apply for this job in 1 click

Skip the repetitive application forms

Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.

Sarah M.James T.Maya R.

Trusted by over 500,000 job seekers on Base Career

Start Free Today

More from this employer

More jobs at Freedom Finance MENAT

Senior Relationship Manager

Abu Dhabi Emirate, UAE

3 weeks agofulltime

Infrastructure Systems Engineer

Abu Dhabi, UAE

3 weeks agofulltime

Senior Relationship Manager

Abu Dhabi Emirate, UAE

1 months agofulltime

Infrastructure Systems Engineer

Abu Dhabi, UAE

1 months agofulltime

Senior Wealth Manager

Dubai, UAE

1 months agofulltime

Senior Relationship Manager

Abu Dhabi Emirate, UAE

1 months agofulltime

Human Resources Business Partner

Abu Dhabi, UAE

2 months agofulltime

Assistant Finance Manager

Abu Dhabi, UAE

2 months agofulltime