Customer Support Specialist / Customer Success Specialist
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About the Role
Freedom Broker Global Markets is a subsidiary of Freedom Holding Corp. (FRHC), a NASDAQ-listed diversified financial services group.
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Overview
Freedom Broker Global Markets is a subsidiary of Freedom Holding Corp. (FRHC), a NASDAQ-listed diversified financial services group.
The company operates under a financial services permission granted by the Financial Services Regulatory Authority (FSRA) of Abu Dhabi Global Market (ADGM), specialising in brokerage and investment services
Client Support Specialist (Arabic & English Speaker)
Join our team and support clients in a fast‑paced, dynamic investment environment.
Responsibilities
- Handle incoming inquiries from existing clients via phone, email, and the client portal
- Assist the sales team with technical questions related to their clients
- Coordinate with internal departments to resolve client‑related issues efficiently
Requirements
- Fluency in Arabic and English (written and spoken)
Experience & Skills
- Minimum of 1 year of experience working with clients (call centre or customer support experience is a plus)
- Experience in the investment field and/or personal trading in the stock market is a strong advantage
Personal Competencies
- Fast learner with strong problem‑solving skills
- Able to multitask and remain calm under pressure
- Comfortable managing a high volume of inquiries
- Strong written and verbal communication abilities
- Proactive, responsible, and results‑oriented
- Confident in following up and asking for clarification when needed
- Committed to completing tasks accurately and on time
Why Join FBGM?
- Be part of a growing, international financial services group
- Dynamic work culture with strong executive exposure
- Opportunities to join an expanding team across a developing regional network
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