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Customer Support Specialist

Xylem
Calgary, CAN
Full-time
Mid · 3–5 years experience
Hybrid
Discovered 2 days ago
CommunicationSalesforce

Full Job Posting

Minimum Qualifications

  • Education, Experience, Skills, Abilities, License/Certification:
  • 3-5 years of customer service experience
  • 2-year degree or equivalent customer service experience
  • Strong customer service skills
  • Good collaborative and communication skills (written and verbal)
  • Detail oriented with strong organizational and task management skills
  • Ability to manage heavy volume of order transactions
  • Ability to work with diverse workforce and customer base
  • Proficient in Microsoft Office

Preferred Qualifications

  • Experience with Salesforce.com Customer Relationship Management (CRM) and/or Enterprise Resource Planning (ERP) tools
  • Prior experience in industrial, construction or municipal environments
  • Key Competencies:
  • Continuous improvement mindset
  • Cross-boundary collaboration
  • Inspiring accountability
  • Key Relationships:
  • External: Direct and indirect customers
  • Internal: Finance, operations and sales teams
  • Physical Demands:
  • (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
  • Regularly required to sit or stand, reach, bend and move about the facility
  • .
  • (The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
  • Business Office Environment that includes laptop and standard office equipment; work performed in an open plan, cubicle work space or remote setting
  • Travel requirement: Travel required to fulfill the duties listed above; other travel as needed or required by the company
  • Standard weekly job hours: 40 hours
  • Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

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