Customer Support Representative

First to roll out vehicles in both Europe and the USA on public roads without a human being inside & currently the 2nd largest commercial, driverless car fleet in the Western World.

We've partnered with Kodiak to bring remote-driving technology to autonomous trucks in the US, showcasing our ability to integrate our system into heavy-duty commercial vehicles and expand the applications of our tech across the US.

We’ve completed 10’s of thousands of trips so far and are busy multiplying our Las Vegas fleet just to meet demand!

...And soon we’ll be expanding across the US & Europe 🚀

As a Customer Support Representative , you'll be the voice of the world's first commercial remote driving service working closely with Operations and Product, your feedback will shape how the service improves handling customer contacts across every channel and making sure every interaction reflects the quality and care Vay is built on.

Handle inbound customer contacts (calls, email, chat)

Resolve issues related to bookings, billing, app usage, and vehicle access

Log and document all interactions accurately in our CRM

Follow escalation protocols for technical or operational issues

Meet or exceed KPIs including CSAT, FCR, and AHT

Flag recurring issues and contribute to process improvements

3+ years of customer-facing experience in support (ride-hailing, mobility, car rental, banking, or similar preferred)

Clear and empathetic communicator, written and verbal

Comfortable working in a fast-paced, evolving environment with shifting priorities

Able to follow escalation processes consistently and document interactions accurately

Comfortable using digital tools - CRM and ticketing systems (Zendesk, Freshdesk, or similar)

Must be able to work on-site in Las Vegas, including shift work and weekends

💪A global team of smart, motivated people from 30+ countries who love tackling hard problems and turning bold ideas into reality.

🌍 Huge scope for impact in a fast paced environment

🎫 401(k) programme

🏥 Health, Dental & Vision Insurance

🚗 All Vay team members receive 30% off their Vay rides

🏋️‍♂️ Wellness Hub free gym access & wellness app subscriptions

🛍️ Exclusive external discounts

🎊 Regular team events throughout the year

For more information on Vay’s physical demands, working environments and safety requirements, you can review this link . We’ll also cover anything specific to this role during the first interview.

We’d love to stay connected for future opportunities, so feel free to include your LinkedIn profile when you apply.

We welcome applications from all backgrounds and experiences. If you’re excited about shaping something truly groundbreaking, we’d be happy to hear from you.