Customer Support Representative

Who You Are

• We're looking for someone who is ready to hit the ground running and make a meaningful impact.
• A true team player. You're engaged, you show up for your teammates, and you bring positivity to a busy queue. We're a tight team, and how you work with others matters as much as how you work a ticket.
• Customer-focused and practical. You care about solving the real problem, not just sending a response.
• Calm under pressure. You can handle frustrated customers, shifting priorities, and a busy queue without letting quality slip.
• A clear communicator. You explain things in plain language, avoid jargon, and adapt your tone to the person on the other end.
• Comfortable learning new tools. We are transitioning off Zendesk to Pylon, so we're looking for someone who adapts quickly. Experience with any helpdesk platform is helpful, and familiarity with Jira is even better. You understand how good ticket hygiene supports the whole organization.
• Accountable and organized. You follow through, manage your workload well, and don't need constant oversight to stay on track.
• Adaptable and curious. You pick up new workflows quickly and are willing to learn as the product and customer needs evolve.
• Self-directed and communicative. You can work independently, stay engaged with a team split between the office and home, and communicate clearly in both settings.
• Base Salary
• $50,000 - $70,000 (based on experience)
• Benefits and Perks
• 14 Company Holidays in addition to Flexible PTO
• Medical, dental and vision insurance with generous employer contributions
• 401(k) w/ employer match
• Regular lunches and a fully-stocked kitchen (Denver office)
• Company-provided hardware of your choice/configuration
• Ready to Apply?
• If you're ready to bring your energy, skills, and passion for customer support to a fast-paced, growing company, we want to hear from you. Apply today and show us how you'll make an impact!
• ServiceCore is committed to equal opportunity regardless of race, color, age, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, sexual orientation, marital status, citizenship, national origin, disability, or veteran status.