Customer Support Representative (Call Center)

Responsibilities:

Answer incoming calls and emails from customers, financial institutions, and legal professionals.

Advise customers on U.S. Treasury financial products, regulations, and forms.

Support account setup and navigation for U.S. Treasury websites and applications

Aim to exceed established metrics for accuracy, timeliness, and completeness

Provide prompt, efficient, detailed, customer-oriented service

Act as an advocate for our customer; reporting and/or acting on areas for improvement

Establish and maintain accurate records and documentation

Interpret guidelines, regulations, and recommend changes to procedures and processes

Qualifications:

Associates degree in business or an equivalent combination of education and experience.

Minimum one year of related experience or an equivalent combination of post-secondary education and experience in customer service, operations, or related area.

Must be a U.S. citizen or lawful permanent resident alien with at least three years of legal residency in any visa category.

Ability to interface directly with customers and resolve issues, follow, and explain policies and procedures, problem solve, and meet deadlines.

Basic computer and MS Office proficiency.

* This position qualifies for a hybrid working arrangement that supports remote work but requires regular on-site attendance.

Our total rewards program offers benefits that are the best fit for you at every stage of your career:

Comprehensive healthcare options (Medical, Dental, and Vision)

401(k) match, and a fully-funded pension plan

Paid time off and holidays

Generously subsidized public transportation

Annual educational assistance

On-site fitness facility

Professional development programs, training, and conferences

And more…

The Minneapolis Fed is committed to developing a diverse workforce and providing an inclusive environment where all employees are respected and valued. We believe that we can foster development opportunities for all and reach our full potential by recognizing the unique experiences and identities of each of our colleagues. From economists to cash specialists , we work together to represent you in our economy.

The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

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