Customer Support Officer
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Key skills for this role
About the Role
Location Bradford (office-based) Job Type Full-time Reporting To Customer Support Manager Background UFP (UK) Ltd is a leading distributor of technology and print solutions, serving the UK and Ireland.
Key Skills for This Role
Full Job Posting
Background
UFP (UK) Ltd is a leading distributor of technology and print solutions, serving the UK and Ireland.
As part of the international UFP group, we combine global strength with local expertise to deliver an extensive portfolio of IT hardware and print supplies.
With a strong focus on customer service, efficient logistics, and value-added services, we support resellers and retailers in growing their business through reliable supply chain solutions and tailored support.
Job Summary
We’re now looking to recruit an experienced Customer Support Officer to join our team in a fast-paced environment, ideal candidate to have 3-5 years customer service experience, be professional and hardworking, with an eye for accuracy.
You’ll be required to provide our customers with exceptional levels of customer support, ensuring prompt query resolution to improve business efficiencies.
Main Duties
- Deal with customer queries, conduct and investigate where applicable, providing customers with a clear and concise response
- Resolve queries in a timely manner to avoid delays with payment and manage aged queries/debt.
- Role will include an element of cash collections
- Keep accurate and well documented records of all enquiries and customer communication, ensure that all follow-ups are actioned in a timely manner
- Escalate any problem queries to your line Manager when you believe all other avenues have been explored
- Communicate and liaise with other departments
- Communicate and liaise with couriers regarding deliveries, returns, collections
Essential Skills
- Strong communication skills, verbal and written
- Ability to work under pressure to meet deadlines
- Work part of a team with a warm and friendly personality
Benefits
- Up to £27,600 (depending on experience)
- 20 days annual leave plus bank holidays
- Competitive pension scheme
- To apply for this position, please send your CV to Debbie Priestley: dpriestley@ufpuk.com
- (no agencies)
- We are an equal opportunities employer.
- No terminology in this advert is intended to discriminate on the grounds of age, sex, race or religion.
- We confirm that we will gladly accept applications from people of any background for this role.
- We are opposed to discrimination of any kind.
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