Customer Support Manager - Docs and Work Auth

This role requires you to work between 7.30PM to 5:00 AM IST

This is a hybrid role. We expect you to be in our Bangalore office for 3 days in the week (M/T/TH)

5+ years of customer or technical support and/or industry-related experience, preferably at a SaaS company. Previous experience managing a technical support team is highly preferred. Previous experience managing Platform teams is highly preferred.

2+ years of experience managing managers with a (roll up) team of 20+ individual contributors, ideally overseeing a customer support team or similar customer-facing team

Strong organizational skills and the ability to multitask while helping multiple customers/team members at the same time

Experience hiring and managing a distributed team

A data-driven approach to developing, tracking, and optimizing performance metrics

Proficiency with data analysis tools (ex: Microsoft Excel, Google Sheets)

Creative problem solver with experience improving processes

Courage to challenge the status quo when logic and reason require it. See something broken? Fix it

Empathy, the ability to recognize where a customer is coming from, and identify how Rippling can help them

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email [email protected]

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

We prioritize candidate safety. Please be aware that all official communication will only be sent from @ Rippling.com addresses.