Customer Support Intern
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Ticket Fairy is an event ticketing and sales acceleration platform with global offices across 10+ countries. The brand seeks to support the proliferation of live entertainment culture, with a particular focus on urban, underground, and bass music.
Key Skills for This Role
Full Job Posting
Overview
Ticket Fairy is an event ticketing and sales acceleration platform with global offices across 10+ countries.
The brand seeks to support the proliferation of live entertainment culture, with a particular focus on urban, underground, and bass music.
Our customers are organizers of shows, concerts, and large music festivals, as well as fans of live music.
In the UAE, our focus is on Live Music Events, Activities, Theme Parks, Brunches, Conferences, Theatre Shows, and Trade Shows.
We are looking for Customer Support Interns to join our team in Dubai!
Applicants must have a strong command of the English language, be excellent communicators with their team, and adhere to professional standards, in addition to having their qualifications and/or experience in Customer Support.
Responsibilities
- Respond to customer queries in a timely and accurate way via email and chat.
- Update our internal databases with information on technical issues and useful customer discussions.
- Providing support for Global event-goers.
- Listen to customer concerns and complaints to identify the causes of the problem. Using various tools to problem-solve and identify the causes of problems.
- Monitor customer complaints on social media and reach out to assist.
- Refer advanced cases to management for resolution, providing thorough background information as necessary.
- Identify and escalate technical issues through the relevant channels and follow through to resolution, keeping both teams updated on progress.
- Continuous training and development in the use of our platform and multiple different platforms to provide support. Keep up to date with changes and constantly learn and adapt to new processes.
- Keep consistent logs to provide sufficient handover and notes to colleagues working on different shifts.
- Constantly track instant updates on live changes to events that may occur and keep colleagues informed by following the processes that are in place for this.
Requirements
- Experience in Customer Support or a similar CS role.
- Proficient in spoken and written English with excellent grammar.
- Able to learn the use of our platform and use multiple different platforms to provide support.
- Learn our company language style and ‘voice’ in order to properly represent our brand character.
- Familiarity with our industry is a bonus.
- Experience using help desk software and remote support tools.
- Understanding of how CRM systems work.
- Excellent communication and problem-solving skills.
- Display a courteous and empathetic attitude to all customers at all times.
- Multi-tasking abilities.
- Patience when handling tough cases.
Education
- Bachelor's (Preferred)
Language
- English (Required)
Location
- Dubai (Preferred)
- Work Location: Hybrid remote in Dubai
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at The Ticket Fairy
Social Media Intern
Dubai, UAE
Ticket Fairy is an event ticketing and sales acceleration platform with global offices across 10+ countries. The brand seeks to support the proliferation of live entertainment culture, with a particular focus on urban, u
Video & Photography Intern
Dubai, UAE
Ticket Fairy is an event ticketing and sales acceleration platform with global offices across 10+ countries. The brand seeks to support the proliferation of live entertainment culture, with a particular focus on urban, u