Customer Support Field Engineer IV

Role overview

About Panasonic Avionics

Technical support and troubleshooting

• Troubleshoot hardware, network, and software issues for Panasonic personnel and airline customers; provide accurate responses to problems and queries.
• Resolve complex installation, enhancement, and modification issues involving hardware, wiring, and software integration.
• Work with engineering teams on corrective actions and provide feedback to improve calibration and acceptance-test procedures.
• Review mechanical, electrical, and software installation documentation against specifications.
• Investigate system operation, maintenance, reliability, and failure trends; collect data and participate in recovery plans.

Customer support and team guidance

• Coordinate operational, line, and maintenance training for airline customers with the training department.
• Assist with aircraft delivery, flight testing, and customer flight acceptance.
• Maintain knowledge of Panasonic products, installations, software, equipment, and new releases.
• Provide field inputs to engineering, support, repair, training, and program teams; review recommended spares requirements and RSPLs for proposals when required.
• Provide technical reports and customer feedback; manage assigned airline relationships and support long-term customer satisfaction.
• Mentor and guide less experienced team members.

Qualifications

• Typically requires 8 or more years of experience as a Field Engineer or Product Engineer.
• A bachelor's degree or equivalent in Computer Science, Information Technology, Electronics, Engineering, or a related field is preferred.
• Ten or more years of experience may be considered instead of the preferred degree.
• Requires advanced working knowledge of aircraft avionics systems that interface with Panasonic equipment.
• The source qualifications section ends mid-sentence.