Customer Support Executive EMEA
Skills
About This Role
Order Management & Customer Liaison
- Serve as the primary point of contact for EMEA customers upon receipt of Purchase Orders (POs), ensuring prompt acknowledgement, accurate processing, and proactive communication throughout the order lifecycle.
- Support Sales Managers in all aspects of order processing, administration, and follow up activities, ensuring orders are executed accurately and on time.
- Monitor open orders and flag potential delays, discrepancies, or fulfilment risks to the relevant Sales Manager at the earliest opportunity.
- Maintain a thorough understanding of each customer s order requirements, urgency levels (including AOG situations), and preferred communication protocols.
- Ensure all customer interactions by phone, email, and all platforms are handled professionally, responsively, and in line with Skyways Technics service standards.
Logistics Coordination & Shipment Management
- Coordinate with internal departments and external logistics providers to ensure timely, accurate, and compliant shipment and delivery of all customer orders.
- Track shipment status across all open orders, providing proactive updates to customers and escalating delays or exceptions to the relevant Sales Manager.
- Ensure all shipping documentation, including airworthiness release certificates, packing lists, commercial invoices, and export documentation are accurate, complete, and dispatched with each shipment.
- Coordinate AOG and priority shipments with urgency, liaising with logistics partners to secure the fastest available routing and ensuring customers are kept informed throughout.
Post Sales Support & Warranty Management
- Provide comprehensive post sales support, including coordination of replacement orders, return authorisations, and shipment follow up to ensure full customer satisfaction.
- Monitor and actively follow up on all open warranty cases in coordination with the relevant Sales Manager or Sales team member, ensuring cases are tracked to resolution within agreed timelines.
- Liaise with the technical and quality teams as required to support the investigation and resolution of warranty claims, customer complaints, and return to vendor cases.
- Maintain accurate records of all post sales activities, warranty case status, and customer feedback, ensuring visibility across the commercial team.
Reporting & Data Management
- Prepare, maintain, and distribute weekly reports on open core unit transactions, ensuring accuracy, completeness, and timely delivery to relevant internal stakeholders.
- Maintain accurate and up to date records of all customer orders, shipment statuses, warranty cases, and post sales activities within the company s ERP system (Pentagon 2000).
- Support the Sales Manager and Commercial Director with ad-hoc reporting, data compilation, and commercial analysis as required.
- Identify and flag recurring trends or systemic issues in order fulfilment, shipping, or customer feedback, contributing to continuous process improvement.
Internal Coordination & Operational Support
- Act as the operational bridge between customers, Sales Managers, the Stores department, logistics providers, and the finance team to ensure seamless order execution.
- Support the broader sales and commercial team with ad-hoc tasks and additional responsibilities as required to ensure smooth business operations and timely project completion.
- Contribute to the continuous improvement of customer support processes, tools, and communication standards within the EMEA commercial function.
- Ensure all activities are conducted in compliance with applicable company procedures, quality standards, and UAE regulatory requirements.
Your resume, rewritten
for this exact role.
Sign up free — Base Career tailors your CV to this job description in 60 seconds.
01 / 05
Resume Tailored to This Job
Your keywords, structure, and story — rewritten to match this exact role and pass ATS filters.
Free · No card · 60 seconds
02 / 05
Cover Letter for This Role, Done
Job-specific cover letters written in Gulf professional tone — ready in seconds, not hours.
Free · No card · 60 seconds
03 / 05
See How Well You Fit This Role
AI match score with clear reasons — know your fit before investing time in the application.
Free · No card · 60 seconds
04 / 05
Apply in One Click
Autofill any application form on Workday, LinkedIn, Bayt, Greenhouse — with your tailored content.
Free · No card · 60 seconds
05 / 05
Track It. Follow Up at the Right Time.
Visual pipeline for every application with AI-timed follow-up reminders so nothing slips.
Free · No card · 60 seconds
Similar Jobs
Customer Support (Arabic) | Remote
RecruitLytics Hire · Abu Dhabi
Customer Support Specialist (Arabic) | Remote We are seeking a Customer Support Specialist (Arabic-speaking) to join our remote team and provide high-quality support to our Arabic-speaking customers. This fully remote ro
Skills
Arabic-Speaking Customer Support Officer
XM · Dubai
Arabic - Speaking Customer Experience Officer The Role: We are looking for passionate and self-motivated professionals to join our Customer Experience team. The main responsibilities of the position include: Deal with c
Skills
Remote Customer Support Specialist
PULSEMEDIA (APAC) · Sharjah
We are seeking a proactive and customer-focused Remote Customer Support Specialist to join our growing remote team. In this role, you will be responsible for delivering outstanding customer experiences by assisting custo
Skills
Yesterday
Apply Now↗Apply Now ↗Customer Support Executive Sales (Female)
CREDITCARE CREDIT MANAGEMENT LLC · Dubai
Job description: Company: CreditCare Credit Management LLC – Dubai Salary: Up to AED 3000 (Depends on Experience) Benefits: Visa, Medical, and other benefits as per UAE Labour Law Job Description CreditCare Credit Manage
Skills
Yesterday
Apply Now↗Apply Now ↗Customer Support
Kikidrop · Dubai
Job Title: Head of Customer Success (Global) Location: Dubai, UAE Department: Customer Success / Account Management Reporting To: Director/Customer Success Employment Type: Full-time Role Overview As the Head of Global C
Skills
Yesterday
Apply Now↗Apply Now ↗Customer Support Specialist
Grovy Developers · Dubai
Company Description Grovy Developers is a pioneering real estate company in the UAE, known for its commitment to quality, transparency, and innovation. Recognized among the nation’s Top 10 Most Promising Real Estate Bran
Skills
2 days ago
Apply Now↗Apply Now ↗Customer Support Assistant - Remote
YO IT Consulting · Abu Dhabi
Job Title: Customer Support Assistant Job Type: Contractor Location: Remote As a Customer Support Assistant, you'll apply your expertise to help train next-generation AI systems. Your work will shape how models learn, re
Skills
2 days ago
Apply Now↗Apply Now ↗Customer Support Specialist - Remote
Client of Pulse Media NL · Abu Dhabi
Provide customer support through various channels, resolve issues, maintain records, and enhance customer experience while utilizing CRM tools.
Skills
3 days ago
Apply Now↗Apply Now ↗Customer Support Specialist - Remote
Client of Pulse Media NL · United Arab Emirates
Provide professional customer support through various channels, resolve issues, and maintain accurate records while fostering strong customer relationships.
Skills
3 days ago
Apply Now↗Apply Now ↗2.2K+
Cover Letters & Follow-ups
1.8K+
Resumes Tailored
190.5K+
Jobs Tracked
Trusted by professionals at
Stop applying blindly.
Start getting hired.
Base Career automates the hardest parts of job searching — apply smarter, not harder.
AI Resume in 60s
Your resume rewritten for this exact role using the job description as the brief.
ATS-Optimized
Get past automated screening filters with the right keywords matched to each job.
Application Tracker
Track every job, follow-up, and interview in one visual kanban board.
Free plan · No credit card required