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Customer Support Executive
Sharda Consultancy Services
Abu Dhabi, UAE
Part-time
Mid-Senior
Onsite
Discovered 5 days ago
Customer supportCustomer serviceOnline support across digital channelsTechnical troubleshootingEnglishWritten and verbal communication
Role Overview
Part-time Customer Support Executive role based in Abu Dhabi with a hybrid arrangement combining work from home and on-site responsibilities.
Handle customer inquiries, troubleshoot basic issues, document interactions, and coordinate resolution of complex concerns.
Key Skills for This Role
Customer supportCustomer serviceOnline support across digital channelsTechnical troubleshootingEnglishWritten and verbal communication
Full Job Posting
Role description
Part-time Customer Support Executive role based in Abu Dhabi with a hybrid arrangement combining work from home and on-site responsibilities.
Handle customer inquiries, troubleshoot basic issues, document interactions, and coordinate resolution of complex concerns.
Responsibilities
- Respond to customer queries by phone, email, and online channels with timely and accurate information.
- Troubleshoot basic issues, provide product or service information, and escalate complex technical concerns to relevant teams.
- Document interactions in support systems, monitor satisfaction, and follow up on open requests.
- Coordinate with internal stakeholders, follow support standards, and contribute to continuous improvement.
Qualifications
- High school diploma or equivalent is required; further education in business, communications, or IT is beneficial.
- Strong customer support and service skills, with the ability to manage inquiries and resolve issues professionally.
- Clear communication, empathy, and follow-up skills to maintain customer satisfaction.
- Ability to support customers across email, chat, and web-based platforms.
- Basic to intermediate technical troubleshooting skills and appropriate escalation of complex problems.
- Effective written and verbal communication in English; additional languages are an advantage.
- Prior customer-facing experience, preferably in consultancy, services, or a related industry.
- Strong time management and self-organization skills.
Work arrangement
- Hybrid work arrangement in Abu Dhabi, combining work from home with on-site responsibilities.
Employment type
- The role is part-time.
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