Customer Support Executive
Role Overview
Hiring two L1 Support Engineers in Dubai as the first point of contact for enterprise clients.
The role supports software reliability and user satisfaction and suits candidates with application support backgrounds, troubleshooting skills, basic database knowledge, and an interest in helping users.
Key Skills for This Role
Full Job Posting
About the Role
Hiring two L1 Support Engineers in Dubai as the first point of contact for enterprise clients.
The role supports software reliability and user satisfaction and suits candidates with application support backgrounds, troubleshooting skills, basic database knowledge, and an interest in helping users.
Location
- The role is on-site in Dubai, UAE.
Skills and Qualifications
- 2–4 years of proven experience in application support or technical customer service.
- Basic SQL knowledge, including running queries and data lookups, and a strong grasp of web application environments.
- Strong analytical and troubleshooting skills to narrow down software glitches.
- Excellent verbal and written communication skills and a customer-first mindset.
Key Responsibilities
- Own the first-level support queue and handle incoming tickets and customer queries within defined SLAs.
- Assist clients with portal access, system access issues, and basic software configurations.
- Monitor invoice processing statuses and data pipelines to flag anomalies early.
- Diagnose and troubleshoot basic application issues, escalating complex bugs to the L2 engineering team.
- Maintain precise ticket documentation and keep customers informed about resolution status.
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