workday
Customer Support Engineer
Incognito
British Columbia, CAN
Full-time
Junior · 2+ years experience
Remote
CAD 65000-75000 / year
Discovered 3 weeks ago
bashlinuxmysqlperlpython
Key Skills for This Role
bashlinuxmysqlperlpython
Full Job Posting
Requirements
- Strong written and verbal communication in English and Spanish
- Post-secondary degree and 2 years of relevant working experience.
- Intermediate knowledge of DHCP, and DNS protocols
- Intermediate operational knowledge of Linux and/or Solaris administration
- Intermediate knowledge in Network and TCP/IP Protocols
- Experience troubleshooting large databases (e.g. Oracle, Postgres, MySQL, Mongo).
- Working knowledge of REST APIs, SOAP, XML, SDK implementation
- Other Requirements:
- Must be comfortable working from a home office and customer site (when permitted).
- Availability for meetings and collaborations outside your time zone, and at times after-hours, and for on-call rotation and pager-duty.
Nice to Have
- Experience writing scripts in a shell language (Perl, Bash, Python, etc.)
- Knowledge of DOCSIS, Packetcable, SIP, or TR-069 / User Services Platform (USP)
- Previous technical support or help desk experience
- Experience with Zendesk
- Experience working with and configuring hardware devices such as routers and switches
- Expected annual salary range for this role if based in BC, Canada: $65,000-75,000 CAD
About Incognito
Software & SaaS146 employeesFounded 1992
Private Canadian software company providing broadband service orchestration and device-management solutions to fixed service providers.
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