Customer Support Chat/Email Specialist
Role Overview
Working in support chat is a fast-paced environment using software to chat with residents in real time to answer their questions and resolve their concerns. Applicants may be considered for a chat or email position, or a hybrid combination of both. Email specialists review and respond to incoming email requests, questions, suggestions, and complaints from the primary Conservice email accounts. Your ability to manage these issues with speed and accuracy will help ensure that customer needs are met, and resolutions are found.
Key Skills for This Role
Full Job Posting
Location(s)
- Logan, UT, USA
Department: Customer Service
Schedule: Monday - Friday 8 am - 5 pm MT, or Monday - Friday 9 am - 6 pm MT
Wage: $15.75 per hour plus tier based performance pay
Overview
Working in support chat is a fast-paced environment using software to chat with residents in real time to answer their questions and resolve their concerns. Applicants may be considered for a chat or email position, or a hybrid combination of both. Email specialists review and respond to incoming email requests, questions, suggestions, and complaints from the primary Conservice email accounts. Your ability to manage these issues with speed and accuracy will help ensure that customer needs are met, and resolutions are found.
Responsibilities
- Address customer service emails
- Maintain availability in chat software and answer incoming chat requests
- Maintain high level of quality and customer service in all communication
- Keep management updated on e-mail volume and specific complaints or issues
- Communicate with clients and other departments as necessary
- Assure quality control of outgoing email
- Submit and follow up on personal EWOK submissions relating to emails and accounts
- Take on additional assignments or projects as needed
- Phone use:
- Inconsistent (up to 5% of a workday)
- Outbound calls to leasing offices as needed
Qualifications
- Excellent written communication
- Strong organization and time management
- Good verbal & internal communication skills
- Ability to work independently and efficiently
- Consistent attendance record
- No written warnings last 90 days
Education & Experience
High School Diploma / GED or equivalent
Comfortable enough with computers to learn and utilize Conservice’s internal software and document important information
Knowledge and familiarity with multiple LOBs (SF, CCS, etc...)
Past experience with chat/email customer communication helpful
About Conservice LLC
Utility management and billing company serving property owners and managers with software, payment, procurement, and analytics services.
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