Customer Support Associate
Role Overview
Customer Experience interactions are important moments of trust for users moving money.
The role owns user cases end to end and flags issues for upstream fixes.
The associate works closely with Product, Tech, Ops, and Compliance.
Key Skills for This Role
Full Job Posting
About Aspora
Aspora is building a financial operating system for people who move across borders.
The company has a team across India, the UK, the UAE, the EU, and the US.
About the role
Customer Experience interactions are important moments of trust for users moving money.
The role owns user cases end to end and flags issues for upstream fixes.
The associate works closely with Product, Tech, Ops, and Compliance.
What you’ll own
- Resolve user queries across chat, email, and phone with speed and accuracy.
- Own each case from first contact through full resolution.
- Partner with Product, Tech, Ops, and Compliance to unblock user concerns.
- Spot recurring issues and shape preemptive fixes to improve product experience.
- Work with CX leads to drive down process, product, and technology defects.
Who you are
- At least 2 years in Customer Success or Customer Support; fintech or B2C experience is preferred.
- Experience resolving queries across live chat, email, and phone in the same role.
- Bring ownership and clear, warm communication to user interactions.
- Be comfortable with ambiguity and flagging upstream problems.
- Be ready for 24x7 rotational shifts across a 6-day work week, including night shifts.
Shift schedule
- In-office, 24x7 rotational shifts, including night shifts, with a 6-day work week.
Growth and benefits
- The company describes opportunities to influence product improvements, receive training and cross-functional exposure, and grow within CX and beyond.
- Competitive salary, comprehensive benefits, and ESOPs are offered.
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