Customer Support Assistant - Western Port Bay Care Community

We're looking for a caring and efficient Customer Support Assistant to be the welcoming face and supportive backbone of our team at Western Port Bay Care Community.

Location: Western Port Bay Care Community, Tyabb

Employment Type: Permanent Part Time.

Shifts on offer: Four days per week, Monday - Friday

Remuneration: Attractive hourly rate (DOE) + 12% superannuation

Additional Benefits: EA Penalty Rates & paid parental leave

True work-life balance — Stable hours and flexible rosters

Career development — Start your career with us and access our Opal HealthCare Academy

Supportive team — Join a values-led environment where you are valued

Paid parental leave — Industry-leading policy

$5,000 referral bonuses for bringing a friend onboard

Sector-leading systems & innovation — The tools to help you succeed

Be the warm and welcoming first point of contact for residents, families, and visitors.

Provide essential administrative support to ensure our care community runs smoothly.

Assist with guiding prospective residents and families on tours of our beautiful community.

Manage rostering, payroll tasks, and maintain accurate records.

Work as a key part of a supportive team to deliver exceptional customer service.

Experience in an administrative, reception, or customer service role (aged care or healthcare experience is a plus, but not essential)

A friendly, professional manner with exceptional organisation and communication skills

A genuine desire to help people and make a difference in your community

The ability to be proactive, work as part of a team, and manage multiple tasks

Willingness to complete: Pre-employment medical Police check NDIS Worker Screening Check

Pre-employment medical

Police check

NDIS Worker Screening Check

If you are a natural organiser who loves helping people and wants to start a rewarding career in a role with true purpose, we would love to hear from you.

Apply now to become the welcoming heart of our care community with Opal HealthCare.