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Customer Support Assistant

Nelly's Cakes Studio Dubai
Dubai, UAE
fulltime
Entry
Today
Customer Service ExcellenceComplaint ResolutionTechnical SupportEmpathy and PatienceCommunication SkillsCRM Software (e.g.
Free

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Key skills for this role

Customer Service ExcellenceComplaint ResolutionTechnical Support
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Full-Time Marketing & Customer Support Assistant

We are a small family-owned cake studio based in Dubai Marina and are looking for a creative and motivated assistant to join our team.

Responsibilities

Reply to customer inquiries via Instagram, WhatsApp, and other social media platforms

Follow up with customers by phone when needed

Manage our Instagram account and assist with daily marketing activities

Create engaging content, including photos, videos, stories, and reels

Design simple posters, flyers, and social media posts using Canva

Help maintain a consistent and elegant brand image

Requirements

Fluent in English (Arabic is a plus)

Excellent communication skills

Experience with Instagram, Canva, and social media management

Creative mindset with an eye for aesthetics

Comfortable making and editing short videos and reels

Organized, responsible, and able to work independently

Type of Position: Part-time

With own visa

If you believe you are a good fit for our family business, we would love to hear from you.

Please send us your CV and examples of your work.

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