Customer Support Advisor

A highly organised and customer focussed individual.

You will be the first point of contact for the business, answering incoming telephone calls and emails in a polite, attentive manner; ensuring requests are dealt with quickly and efficiently.

• • Screen initial calls and determine customer requirements.
• • Input details on the system, ask questions to ensure accurate information is obtained from the caller.
• • Attempt to resolve customer queries over the phone through the trouble shooting process. If you cannot find a solution through the phone fix process then schedule engineer visit through the planning team.
• • Process email enquiries including handling complaints, answering enquiries and prioritising issues.
• • Bring difficult customers to the attention of your manager to ensure the matter can be resolved promptly. The Person:
• • Experience working in a high call volume environment or call centre.
• • Strong customer service skills and ability to answer queries concisely via the telephone and email.
• • Ability to work under pressure and handle challenging situations.
• • Attention to detail and strong data entry skills.
• • Excellent communication and listening skills.
• • Confident user of Microsoft Office applications.
• • Overtime 1 in 5 weekends. Hybrid working available.