Customer Support Advisor

Key Responsibilities:

• Supporting our customers by monitoring and answering queries on Euromonitor International’s products, services and methodology. Liaising with industry research teams to answer questions or provide feedback as necessary.
• Following up on leads from customers and answering their questions to promote purchases.
• Assisting with purchasing and solving any issues related to orders and invoicing.
• Identifying potential sales opportunities from queries through discovery and passing on leads to Sales teams.
• Contributing to an internal knowledge base of frequently asked questions, both research and purchasing related.
• Collating feedback and usability recommendations, online process improvement and bug identification for internal systems.
• Contributes to projects, working with others and providing input as required.
• Delivering work to required standards and service levels.
• Managing and maintaining CRM systems with regards to all client engagement.

Requirements

• Excellent communication skills
• Good organisational and time management skills
• Customer service experience
• Understanding of the role of new technologies in improving customer service
• Tenacity and keen attention to detail
• Ability to prioritise tasks as required
• Ability to discover customer requirements and identify suitable products to meet their needs
• Experience working with Microsoft products
• Experience working with SalesForce
• Experience of website administration an advantage
• Fluent in written and spoken English, with additional languages an advantage

Benefits

• Generous salary
• Pension
• Holidays plus bank holidays
• 40 hours personal development
• Work from anywhere in the world, up to 15 days a year
• Flexi working hours
• #LI-HYBRID
• #LI-AO1

Our Values

Excellent benefits

• we offer competitive salaries, enhanced healthcare and pensions, plus generous holiday allowances, hybrid working and, in many offices, a Core Hours policy allowing flexible start and finish times to each day.
• Opportunities to grow: we offer extensive training and development opportunities at all levels. The vast majority of our Managers and Directors have been promoted from within and many have moved across departments as well as upwards. We pride ourselves on identifying and rewarding talent.
• Equal Employment Opportunity Statement: Euromonitor International does not discriminate in employment on the basis of race, colour, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability and genetic information, age, membership in an employee organization, or other non-merit factor.