Customer Support 2- Hybrid - New York - New Jersey and Califonia

Overview

Customer Support Specialist

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, and other communication channels in a timely and professional manner.
• Resolve questions related to billing, products, services, account maintenance, and service requests.
• Research and troubleshoot customer issues, escalating complex matters when appropriate.
• Accurately document customer interactions and resolutions within internal systems.
• Partner with internal teams to ensure timely and effective issue resolution.
• Maintain knowledge of Broadridge products, services, policies, and procedures.
• Identify opportunities to improve the customer experience and recommend process enhancements.
• Meet established service, quality, and productivity goals while delivering exceptional customer support.
• Perform additional administrative and operational support activities as needed.

Qualifications

• High school diploma or GED required; Associate's or Bachelor's degree preferred.
• 2+ years of customer support, customer service, call center, or client service experience.
• Excellent verbal and written communication skills.
• Strong problem-solving, organizational, and time management abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office and customer relationship management (CRM) systems.
• Strong attention to detail and commitment to providing exceptional customer service.
• Ability to work independently while collaborating effectively within a team.
• *Salary Range: 60,000.00 – 67,000.00 USD annual*
• *Bonus Eligible*
• *Please visit*
• *www.broadridgebenefits.com*
• *for more information on our comprehensive benefit offerings.*
• We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work.
• We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.
• Use of AI in Hiring
• As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications.
• These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws.
• Please note that honesty and transparency are critical to our hiring process.
• Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.
• US applicants: Click here to view the EEOC "Know Your Rights" poster.
• ***Disability Assistance***
• We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws.
• If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to BRcareers@broadridge.com.