Customer Sucess Executive

Being the first point of contact for dealer questions by email and phone, and making outbound calls to follow up on queries and new leads, all within our agreed response times

Building strong relationships with the dealers you look after, so they get real value from Cazoo and want to stay with us

Owning each query from start to finish: working with our tech and operations teams to fix it, and keeping the dealer updated until it's sorted

Sharing product updates, newsletters and useful insights, and running training sessions so dealers know how to use new features

Spotting where a dealer could get more from Cazoo, or where they might be thinking of leaving, and flagging it to the sales team

Passing on what dealers tell you, so their feedback shapes how we improve

Helping out on other projects when the team needs a hand

Along the way, you'll get to know our internal systems inside out and keep up with what's happening across the used car market.

Enjoy talking to new people and building relationships that last

Stay patient and calm when someone's frustrated, and genuinely want to get things sorted for them

Write and speak clearly, whether that's a quick email or talking someone through a new feature on the phone

Look for the fix, rather than the reason something can't be done

Keep on top of a busy workload without anything slipping through the cracks

Pick up new systems quickly and feel comfortable with the technical side of things

Think commercially, and notice when a conversation could turn into an opportunity

At Cazoo , we’re fearlessly committed to helping car buyers and dealers save time, money, and energy. If you’re ready to challenge the status quo, give it your all, and come out smiling, you’ll fit right in. You can expect a fast pace, plenty of support and a commitment to work flexibility. Are you ready?

Financials 💰

We offer an annual bonus scheme or commission plans for our Commercial team.

We more than match your commitment to your pension, so when you contribute 6% , we put in 9%, taking your total up to 15% of your base salary.

Quarterly value-led awards with generous cash prizes.

Referral Bonus: Recommend a colleague, get £2,000.

25 days (plus bank holidays) - Please note Commercial sales teams take 3 days between Christmas and New Year for shut down

Hybrid role, two days a week based in our Richmond office

Family Enhanced leave after 6 months of service:

Maternity/Pregnant Parent Leave: 20 weeks at 100% pay,.

Paternity/Non-birth Parent Leave: 12 weeks at 100% pay.

Volunteer Days: We offer 2 volunteer days a year so you can help out wherever matters to you.

AXA Private Healthcare: High-level coverage for you, partners, and dependents—including pre-existing conditions.

Bupa Dental: Level 2 coverage for cashback on preventative, restorative and emergency care.

Private GP: 24/7 digital access via Help@Hand.

Income Protection: 13 weeks of sick pay, before going onto Long term Illness cover with Canada Life

Life Assurance: 4x basic salary covered by Unum.

Specialist Support: Free counseling and menopause/fertility support via Peppy.

Learning budget and continuous development opportunities. Every manager has a dedicated budget for your specific role development.

Company issued laptop.

Perks@Work: Discounts at over 30,000 retailers and entertainment venues.

Annual conference with top tier industry guest speakers. Past guests include names like Matthew Syed and Damian Hughes.

Whether it’s our Summer bash or the annual festive party, we make sure we take the time to bring everyone together and celebrate in style.

Free food & drinks in the office.

We’re proud partners of Brentford FC, and we share the rewards with you. From tickets to matches to the bucket-list opportunity to actually play on the pitch yourself, we bring you closer to the action.

The best ideas come from people with different backgrounds, experiences and ways of thinking. At Cazoo we are a place where people feel comfortable speaking up, contributing and growing. Bring your perspective. Bring your experience. Be yourself.