Customer Success Specialist

Overview

Sifi

• is a rapidly growing B2B Fin-Tech company transforming expense management for businesses in Saudi Arabia.
• As a licensed EMI from the Saudi Central Bank, we empower companies with innovative tools to simplify finance management
• ***Position Overview:***
• The Customer Success Specialist role focuses on supporting customer onboarding, adoption, and satisfaction.
• This position serves as the first point of contact for customers, providing basic support, gathering feedback, and assisting with account management tasks.
• ***Key Responsibilities:***
• Assist with customer onboarding processes, including account setup and initial training
• Respond to basic customer inquiries and support requests via email, phone, and chat
• Help customers navigate the product and troubleshoot common issues
• Gather and document customer feedback, feature requests, and pain points
• Assist in creating and maintaining customer support documentation and FAQs
• Monitor customer health metrics and flag potential issues to Customer Success Managers
• Assist in organizing and conducting customer training sessions and webinars
• Maintain accurate customer data in the CRM system
• Support the Customer Success team with administrative tasks and reporting
• Collaborate with other departments to resolve customer issues and improve the overall customer experience

Requirements

• Bachelor's degree in Business, Communications, or related field
• 3-5 years of experience in the same role or similar roles.
• Strong interpersonal and communication skills, both written and verbal
• Basic understanding of customer service principles and practices
• Proficiency in Microsoft Office suite and familiarity with CRM systems
• Ability to learn and adapt quickly in a fast-paced environment
• Strong problem-solving skills and attention to detail
• Excellent organizational skills and ability to multitask effectively
• Experience in a customer-facing role, preferably in a SaaS or technology company is a plus
• Familiarity with customer success methodologies and best practices is a plus
• Basic understanding of project management principles is a plus
• Experience with customer support or help desk software is a plus
• Knowledge of the fintech or financial services industry is a plus
• **Saudi Nationality is a MUST**
• **Saudi Resident is a MUST**