Customer Success Specialist
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Key skills for this role
About the Role
Customer Success Executive Location: Dubai, UAE (On-Site) | Employment Type: Full-Time About the Role: We are looking for a proactive Customer Success Executive to act as the primary point of contact for our clients in the UAE.
Key Skills for This Role
Full Job Posting
About The Role
We are looking for a proactive Customer Success Executive to act as the primary point of contact for our clients in the UAE.
This role combines client relationship management, requirement gathering, solution consultation, and cross-team coordination to ensure successful project delivery and customer satisfaction.
Key Responsibilities
· Build and maintain strong relationships with clients.
· Act as the main communication bridge between clients and internal teams.
· Gather, analyze, and document business requirements and client needs.
· Understand client challenges and suggest suitable business and technical solutions.
· Attend client meetings, workshops, and follow-up sessions.
· Prepare meeting notes, action items, and requirement documentation.
· Coordinate with Product, Design, Development, Operations, and Support teams.
· Track requests, issues, and ongoing activities to ensure timely resolution.
· Support client onboarding and ongoing engagement.
· Provide regular updates, reports, and status communications to clients.
· Escalate risks and critical issues when needed.
Requirements
· Fluent in Arabic and English (spoken and written).
· 1-3 years of experience in Customer Success, Account Management, Business Analysis, Product Coordination, Client Services, or similar client-facing roles.
· Experience working with clients in the UAE market.
· Strong communication, presentation, and stakeholder management skills.
· Ability to gather requirements, understand business processes, and translate client needs into actionable requirements.
· Business and technical background with the ability to understand software products and discuss solutions with both clients and technical teams.
· Strong organizational, documentation, and follow-up skills.
· Ability to manage multiple priorities in a fast-paced environment.
Nice to Have:
· Experience in SaaS, technology, digital products, or enterprise software.
· Familiarity with CRM and customer support tools.
· Understanding of software development or digital project environments
Interested in the Customer Success Executive Role?
Complete the application form below.
https://forms.gle/2RUUxnhUCDXCLDti6
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