Customer Success Specialist
We specialize in the development and deployment of data-driven surgical solutions, with an initial focus on general and gastrointestinal surgery.
Skills
About This Role
Company Description
We specialize in the development and deployment of data-driven surgical solutions, with an initial focus on general and gastrointestinal surgery.
Our technologies integrate medical devices, software, and artificial intelligence into platforms that address real clinical and operational challenges across the continuum of surgical care.
We combine continuous physiological monitoring from our proprietary sensors with comprehensive electronic health record data, creating intelligent systems that enable earlier identification of clinical deterioration and complications.
Beyond patient monitoring, our platform extends to patient education and engagement tools, as well as automated documentation and coding modules supporting care teams and driving operational efficiency.
Our team brings together expertise across clinical practice, research, engineering, data science, manufacturing, and commercialization.
We build solutions designed for real-world impact, supported by full in-house capabilities, a strong intellectual property portfolio, and partnerships with leading institutions around the world.
Why Join FluidAI Medical?
- Mission to save lives and improve patient care with technology that’s already deployed on patients in real-world settings.
- Work with a high-performing and cross-functional team that is empowered to grow, learn, and contribute across all levels of the organization.
- Personal career-focused development and training with access to workshops, coursework, and experienced mentors/consultants.
Position Overview
We are seeking a highly motivated, proactive, and results-driven Customer Success Specialist to join our team.
This role combines clinical expertise with customer success responsibilities, serving as the vital link between our clinical users (doctors and nurses) and our AI development efforts.
The successful candidate will proactively engage with healthcare providers to gather and extract data, ensure complete and robust datasets for AI model development, maintain strong relationships with clinical accounts, and provide ongoing support for device implementation.
This position requires someone who thrives in a fast-paced environment, can manage multiple accounts simultaneously, and possesses both clinical knowledge and technical adaptability.
Key Responsibilities
- Build and maintain strong relationships with clinical accounts, serving as the primary point of contact for data collection used in AI model development efforts.
- Proactively engage with clinical users (doctors and nurses) to gather, extract, and validate data for patient’s that used the Stream Platform.
- Review and parse complex EHR records to extract, document, and label relevant clinical data and patient medical histories.
- Utilize software platforms to gather, manage, and analyze clinical data.
- Own and monitor user data collection and ongoing device performance, proactively following up with external users and internal teams to ensure timely data entry and issue resolution
- Collaborate with cross-functional teams to optimize workflows for cohort development and data labeling
- Develop documentation and processes to optimize data collection workflows
Requirements
- Bachelor’s degree in health sciences, or nursing qualifications
- Comfortable working in **clinical environments**
- Proactive, customer- and results-driven mindset with strong follow-through and ability to drive outcomes
- High attention to detail, especially with complex clinical/medical data
- Ability to work independently while maintaining strong team collaboration
- Comfortable working in a fast-paced environment while managing multiple accounts and competing priorities simultaneously
- Strong relationship-building and communication skills both clinical and non-clinical teams
- Experience with remote work and able to travel extensively throughout the Kingdom of Saudi Arabia and GCC
- Technical adaptability and willingness to learn new software platforms
- Proficient in Arabic and English
- Nice to Have:
- Experience in medical devices, digital health, or health tech
- Experience working with patient data, EHR systems, and clinical chart review
- Pay: ﷼135,000.00 - ﷼150,000.00 per year
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