Customer Success Solution Architect

Job requirements

• Mandatory: Deep understanding of UK Payroll legislation, compliance requirements, and operational processes.

• Proven experience in a technical, customer-facing role such as Solution Architect, Implementation Manager, or Payroll Systems Consultant.

• Proven experience configuring or implementing payroll platforms in a SaaS or B2B tech environment.

• Strong analytical skills and the ability to solve complex technical and regulatory challenges.

• Comfortable working across departments and engaging both technical and non-technical stakeholders.

• Clear communicator, capable of delivering guidance and support with empathy and precision.

• A passion for delivering success - you’re a client-focused team player who thrives on solving challenges.

• A self-starter attitude - you’re resourceful, proactive, and always looking for ways to improve processes.

• Fluent in English - written and spoken.

• CIPP qualification or equivalent is preferred.

• Experience supporting a payroll bureau or managing multiple client payrolls.

• Familiarity with HRIS or finance system integrations.

• Experience influencing product development and participating in roadmap planning.

• Background in SaaS platforms, especially those supporting HR, payroll, or finance teams.

• Exposure to payroll automation, analytics, or multi-country payroll processes.

• Practical knowledge of data privacy and compliance frameworks impacting payroll.

Job responsibilities

• Provide consultative guidance to clients on UK Payroll configuration, system design, and integration points within their tech stack.

• Lead discovery and planning sessions to assess payroll readiness and define implementation success criteria.

• Troubleshoot complex issues and serve as an escalation point for Payroll-related technical concerns.

• Translate evolving legislation and payroll operations into actionable system recommendations.

• Partner with Product and R&D to validate new features, support beta testing, and improve system functionality.

• Create scalable frameworks and playbooks that support efficient and repeatable Payroll onboarding.

• Drive internal knowledge sharing, establishing yourself as the subject matter expert for Payroll within the CS organisation.

• Continuously identify opportunities to enhance tools, processes, and methodologies - improving efficiency, customer outcomes, and the overall experience from using Hibob.

Job benefits

• Cash allowance for health insurance

• Annual vision allowance

• 25 days annual leave

• Annual UnMind subscription and wellness benefits

• Travel support (cycle scheme and season ticket loans)

• Hybrid working from day 1

• Work from home allowance - to get your home office set up!

• Temporary remote work from anywhere in the world for up to 2 months (after 6 months of employment)

• Bob balance days - Enjoy a company-wide long weekend at the beginning of each quarter

• 2 Social Impact days per year for volunteering

• Awesome employee referral program- $2,500 for each successful referral with an additional ambassador programme

• Pension scheme auto-enrolment from day 1

• Fun company and team social events (locally and virtually with our global teams)

• We love birthdays - take the day off and receive a special gift