Customer Success Partner
Full Job Posting
What You Will Do:
- Ensure a seamless customer experience by reviewing and validating customer purchase orders for accuracy and completeness
- Enter and manage customer orders while developing a strong understanding of order workflows, systems, and downstream impacts
- Reconcile and verify customer payments, proactively resolving discrepancies to keep orders moving forward
- Act as a central liaison across departments, ensuring customer needs, questions, and issues are clearly communicated and escalated when needed
- Maintain accurate and up‐to‐date customer records in collaboration with the Customer Service Coordinator to support data integrity and reporting
- Manage incoming customer inquiries, assessing urgency and routing requests efficiently to the appropriate internal teams
- Deliver responsive, professional support via phone and email, partnering with customers to answer questions and resolve concerns effectively
What It Takes:
High school diploma or equivalent; additional education or training is a plus
1–2 years of customer service, client support, or related experience, with a passion for helping customers succeed
Strong attention to detail and pride in delivering accurate, high‐quality work
Customer‐focused mindset with a genuine interest in building positive, professional relationships
Sound judgment and decision‐making skills, with the ability to navigate situations thoughtfully and confidently
Clear, open communication style with a commitment to transparency and teamwork
Comfortable using Microsoft Office tools and learning new technologies quickly
Professional, friendly phone presence with the ability to speak clearly and confidently with customers
Ability to multitask effectively in a fast‐paced environment while maintaining a high level of accuracy
Strong problem‐solving skills, with the ability to troubleshoot issues and think creatively to reach solutions
What Makes You Stand Out:
College degree
Customer Service experience in a manufacturing environment
Experience working in a fast-paced, dynamic environment
Experience working in a team-centric, pool concept environment
What's in it for you?
We offer a competitive salary and annual bonus opportunity
In addition, we offer amazing benefits including but not limited to:
Health Insurance: Traditional OR High Deductible plan
Flexible Spending Accounts
Health Savings Account (including employer contributions)
Dental and Vision
Basic and Supplemental Life Insurance
Short-Term and Long-Term Disability
Paid caregiver leave
You will receive 3 weeks of PTO + Wellness Hours + Holiday Pay + Volunteer Hours
401k with company match and immediate vest
Employee Stock Purchase Program at a 15% discounted rate
Matching grants through Protolabs foundation
And More!
About Protolabs
Custom manufacturing service specializing in rapid prototyping and low-volume production through CNC machining, 3D printing, injection molding, and sheet metal fabrication.
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