Customer Success & Operations Specialist
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Key skills for this role
About the Role
YOUR MISSION Customer Success & Client Experience - 60% Act as the primary point of contact for BE WTR customers and partners, ensuring a seamless and premium experience through.
Key Skills for This Role
Full Job Posting
Customer Success & Client Experience - 60%
- Act as the primary point of contact for BE WTR customers and partners, ensuring a seamless and premium experience throughout onboarding, daily operations, support, and follow-up.
- Support both B2B hospitality clients and B2C consumers by managing inquiries, quotations, service requests, contracts, stock counts, maintenance coordination, and customer communications, while proactively identifying opportunities to improve satisfaction, retention, and loyalty.
- Serve as the Voice of the Customer by gathering feedback, monitoring customer touchpoints, identifying improvement opportunities, and coordinating solutions with Sales, Operations, Finance, and Technical teams.
- Build long-term relationships with customers and represent BE WTR's premium and sustainable brand values with professionalism, responsiveness, and care.
Commercial & CRM Support - 20%
- Ensure accurate maintenance of Salesforce and customer records.
- Qualify inbound leads and coordinate their allocation to the relevant Business Development Manager.
- Support customer onboarding and follow-up activities to ensure successful implementation and adoption of BE WTR solutions.
- Identify renewal opportunities, potential upselling initiatives, and customer retention actions in collaboration with the commercial team.
Administration, Finance & Office Coordination
- Support invoicing, payment follow-up, customer account administration, and coordination with the Finance department.
- Maintain organized customer, supplier, and employee records while ensuring administrative processes are completed accurately and on time.
- Assist with office administration, procurement, supplier coordination, and general office management activities.
Supply Chain & Operational Coordination
- Coordinate customer-related stock counts, deliveries, maintenance planning, and service requests with the Operations Planner and technical teams.
- Support inventory visibility and communication between customers, commercial teams, and operations to ensure smooth execution.
- Assist with supply chain coordination and administrative follow-up related to BE WTR and TYW activities.
Hr & Team Support
- Support onboarding, employee documentation, leave administration, and HR coordination activities.
- Contribute to maintaining a positive, organized, and collaborative working environment.
- Assist management with internal coordination and special projects when required.
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