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Customer Success & Operations Lead
Edgage
Baladiyat ad Dawhah, QAT
Full-time
Mid-Senior
Onsite
Discovered 3 weeks ago
Customer onboardingProduct and service trainingCustomer supportPlatform monitoringCustomer experience improvementSchool operations
Role Overview
The Customer Success & Operations Lead helps school customers get the most out of Edgage’s platform.
Key Skills for This Role
Customer onboardingProduct and service trainingCustomer supportPlatform monitoringCustomer experience improvementSchool operations
Full Job Posting
About Edgage
Edgage is an EdTech startup offering a data-driven Learning Management Platform.
The company partners with schools and educators to support engaging learning and streamline school operations.
Role overview
The Customer Success & Operations Lead helps school customers get the most out of Edgage’s platform.
Responsibilities
- Onboard new schools and customers and deliver product and service training.
- Create simple product videos, tutorials, and guides.
- Monitor the platform day to day and provide customer support.
- Help improve school operations and customer experience.
- Coordinate across product, sales, and support teams, and document procedures and best practices.
Experience and qualifications
- At least 3 years of relevant experience.
- Former-teacher experience or experience in customer support or school operations is preferred.
- School ERP experience is highly preferred.
- Strong communication, organization, and problem-solving skills.
- Proven ability to work cross-functionally with product, engineering, sales, and marketing teams to resolve issues and improve customer experience.
- Comfort with evolving startup priorities and a hands-on approach to problem-solving.
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