Customer Success Onboarding Advisor US (Bilingual English/Spanish)

Requirements

• Essentially, to ensure you succeed in this role you’re going to need…
• Experience in Onboarding, Customer Success, Sales or similar roles.
• You are customer-oriented and have excellent listening, persuasion, and speaking skills.
• You are fluent in both English and Spanish .
• You are meticulous and organized, enabling you to respond quickly and effectively to our customer's needs and find appropriate solutions.
• Experience reaching out proactively via phone, email, or whatsApp to drive activation milestones.
• Executing a proactive call and contact strategy to maximize reach and engagement with newly signed providers.
• Positive and proactive attitude, commitment, and ownership of work. Team player.
• Deliver expert-level guidance on application functionality, helping users get the most out of the platform.
• Knowledge of solutions such as Salesforce/Google Suite is an asset.

Benefits

• The Booksy benefits we offer are:
• Remote work with $50/month home phone/internet reimbursement.
• Comprehensive health, dental, and vision coverage with UHC.
• Company paid STD and LTD, and Basic Life Insurance at 1x salary up to $250,000.
• FSA/HSA's available - Booksy contributes $1,000/$2,000 for employee/employee plus.
• Accident/Hospital/Critical Illness voluntary plans available.
• 401k - 50% match up to 8% of contributions paid annually/ 3-year vesting period.
• PTO - Exempt employees - unlimited with manager approval. Non-exempt employees - 160 hours/year (does not roll over).
• 12 Holidays observed.
• Parental Leave - 12 weeks of paid leave.
• EAP (Employee Assistance Program).
• Voluntary Pet Insurance through Fetch.
• Financial wellness tools through SoFi and Ladder.
• Discounts via Perkspot.
• Booksy benefit $50 per month to use on services in our app.

Please note: this is a non-exempt role.