Customer Success Manager
Role Overview
Own customer relationships over the long term and help clients realize ongoing value from the B3 Systems platform.
The role balances customer retention with identifying opportunities to expand customer value and platform footprint.
Key Skills for This Role
Full Job Posting
About B3
B3 describes itself as a cloud-native, AI-driven data experiences company offering a platform with data integration, real-time visibility, and dashboards.
About the role
Own customer relationships over the long term and help clients realize ongoing value from the B3 Systems platform.
The role balances customer retention with identifying opportunities to expand customer value and platform footprint.
About the work
- Manage customer accounts and build relationships across technical, operational, and leadership stakeholders.
- Maintain regular customer contact to understand progress, challenges, and emerging needs.
- Guide product adoption, onboarding of teams or sites, and rollout of new capabilities.
- Drive customer outcomes, mitigate risk, expand platform adoption, and identify value-aligned account growth.
- Share customer feedback and industry insights to shape product direction.
About you
- At least 2 years of experience in a customer-facing technical role such as Customer Success, Technical Account Management, Solutions Consulting, or Technical Business Analysis.
- Strong communication, organization, presentation, and project management skills; advanced ability in requirements gathering and analysis.
- French is an asset; an advanced engineering degree is preferred.
Additional valued knowledge
- Working knowledge of automation or manufacturing environments is a plus.
- Understanding of decision science, insights, and analytics is a plus.
- Knowledge of AI adoption or digital transformation is a plus.
Office
- The employer states that employees work in the office every weekday at its centrally located Yonge and St. Clair office.
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