Customer Success Manager

Role overview

What you'll do

• Build relationships with restaurant decision-makers across Australia and New Zealand, maintain account plans, and lead business reviews.
• Lead merchant onboarding and store rollouts, coordinating technical readiness, testing, and operational enablement with product and engineering teams.
• Monitor delivery and financial metrics using merchant dashboards and provide actionable recommendations.
• Co-create growth plans to increase direct delivery volume and support account executives during contract discussions.
• Coordinate issue resolution across regional and global functions and surface recurring product or process gaps for improvement.
• Shape commercial proposals from an operational perspective and ensure execution delivers value for partners and Uber.

Basic qualifications

• 5+ years in B2B operations, customer success, account management, or retail/food management.
• Bachelor's degree in Business, Finance, or Economics, or equivalent practical experience.
• Comfort working with operational and commercial metrics to make decisions and deliver measurable outcomes.
• Track record of optimising end-to-end customer journeys to improve delivery reliability and merchant experience.
• Ability to discuss APIs, system integrations, and implementation dependencies with technical teams.
• Ability to influence across local and global teams without direct authority.

Preferred qualifications

• Experience managing enterprise or multi-site restaurant, retail, or e-commerce partnerships across ANZ.
• Background in last-mile logistics, on-demand delivery, marketplaces, or restaurant technology.
• Hands-on data querying skills to support analysis and decision-making.
• Presentation skills and experience leading business reviews and presenting to senior executives.

Workplace

• Uber states employees generally spend at least 50% of their time in the office unless approved for fully remote work; some roles require full-time office presence.
• The posting does not specify this role's particular office schedule; candidates are advised to ask the recruiter.

Compensation

• The posting mentions possible bonuses, equity, and other compensation but provides no specific salary or pay cadence.