Customer Success Manager
Customer Success Manager Andersen in the UAE is hiring a Customer Success Manager (CSM) to support client retention, account development, and cross-service line collaboration across its Tax and Advisory practices.
Skills
About This Role
Customer Success Manager
Andersen in the UAE is hiring a Customer Success Manager (CSM) to support client retention, account development, and cross-service line collaboration across its Tax and Advisory practices.
This role focuses on strengthening existing client relationships, enhancing engagement, and ensuring alignment between client needs and Andersen’s service offerings.
The successful candidate will act as a central point of coordination across internal stakeholders, driving a seamless and consistent client experience.
This role is suited to a professional who excels in relationship management, understands client lifecycle dynamics, and can identify opportunities to further support clients as their requirements evolve.
Key Responsibilities
- Manage and develop relationships across a portfolio of existing clients, ensuring high levels of engagement and satisfaction
- Identify and support cross-service opportunities across Tax, Deals, and broader Advisory service lines
- Act as a key point of contact for clients, ensuring responsiveness and alignment with their evolving business needs
- Collaborate closely with partners and internal teams to deliver a coordinated and consistent client experience
- Support account planning and contribute to the ongoing development of key client relationships
- Monitor client activity, engagement levels, and feedback to identify potential risks and areas for additional support
- Maintain visibility on account performance, including tracking opportunities, interactions, and key developments
- Facilitate alignment across service lines to ensure effective delivery and positioning of services
- Support client engagement initiatives, including roundtables, events, and thought leadership distribution
Requirements
- 5–8 years of experience in client relationship management, account management, or customer success, preferably within a professional services environment
- Strong ability to build and maintain relationships with senior stakeholders
- Demonstrated experience supporting account growth and cross-service collaboration
- Excellent communication and stakeholder management skills
- Strong commercial awareness, with the ability to understand client needs and contribute to appropriate solutions
- Ability to work collaboratively across multiple teams in a fast-paced, matrixed environment.
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