Customer Success Manager

Minimum Requirements Bachelor’s degree or equivalent work experience 2-5+ years relevant experience in customer success, account management, or similar field Preferred skills and experiences: A strong business acumen and commercial outlook with a good conceptual understanding of IT operations processes and best practices Proven expertise working with the executive level in client environments, as well as with procurement and business owners Excellent verbal, written and interpersonal communication skills Awareness of the Observability marketplace with an understanding of where Dynatrace is positioned and their key strengths above the competition Highly motivated, energetic and committed to getting results Ability to develop strong relationships with the user/customer/internal communities Understanding of Internet, web and mobile applications; knowledge of HTTP, HTML, JavaScript etc.

• A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly. • Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research. • A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries. • An environment that fosters innovation, enables creative collaboration, and allows you to grow. • A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals. • A truly international mindset that is being shaped by the diverse personalities, expertise, and backgrounds of our global team. • A relocation team that is eager to help you start your journey to a new country, always there to support and by your side. • Attractive compensation packages and stock purchase options with numerous benefits and advantages.

Our Employee Assistance Program, powered by Telus Health, offers support for you and your family members.

Four company-designated extra paid days off for you to recharge batteries.

Our hybrid working model and flexible working hours offer you the flexibility you need.

Use AI as your daily teammate to automate tasks and focus on what matters.

Company-wide learning perks, designated team's learning days, and more.

A day of paid volunteer time to support a community or cause you care about.

We host Global Culture Parties, Family & Friends at Work Day, Global Breakfasts, Green Weeks, Pride Month, and beyond!

Most of our offices and teams are proudly multicultural. English is our shared language, but we embrace and learn from each other's cultures.

Rewards vary depending on your employment type. Some benefits and perks also differ by location — explore your city to see what’s available there.

Dynatrace (NYSE: DT) is the leading AI-powered observability and security platform. We're advancing observability for today's digital businesses, helping transform modern digital ecosystems' complexity into powerful business assets.

Our AI-driven insights cut through the noise, allowing customers to focus on what truly matters by automating manual tasks and resolving issues with pinpoint accuracy. Dynatrace offers simplicity, clarity, and reliability at scale to ensure teams can make informed decisions, minimize downtime, and drive their business forward with confidence.