Customer Success Manager (CSM)
Role Overview
The Customer Success Manager is based at the Bangalore office and leads client operations and account expansion.
The role leads a team managing the end-to-end client journey across specialized photography services.
Photography experience is preferred; operational leaders from hospitality, aviation, ed-tech, real estate, or agencies are welcome.
The posting describes a potential progression to Senior Customer Success Manager within 8–12 months.
Key Skills for This Role
Full Job Posting
About Klicpic
Klicpic provides photography services in Bangalore and Hyderabad, including newborn, maternity, family-event, baby-shower, and housewarming shoots.
The company combines creative talent with service delivery for clients celebrating family milestones.
About the role
The Customer Success Manager is based at the Bangalore office and leads client operations and account expansion.
The role leads a team managing the end-to-end client journey across specialized photography services.
Photography experience is preferred; operational leaders from hospitality, aviation, ed-tech, real estate, or agencies are welcome.
The posting describes a potential progression to Senior Customer Success Manager within 8–12 months.
Team leadership and operations
- Lead, mentor, and monitor the team to deliver client experiences across Bangalore.
- Coordinate post-booking workflows among clients, the CRE team, the Bangalore studio, and on-field shoot teams.
- Conduct weekly performance syncs, track CRE service-level agreements, and ensure prompt query resolution.
Service delivery and client satisfaction
- Oversee newborn, maternity, and event client journeys from initial consultation through final album and gallery delivery.
- Maintain empathetic communication with expecting mothers, parents, and families hosting celebrations.
- Maintain customer satisfaction and NPS scores across accounts in the assigned vertical.
Account expansion and upselling
- Build team upselling workflows for premium canvas or album upgrades, additional edited frames, drone footage, and milestone packages.
- Encourage the team to convert single-shoot clients into ongoing family account retainers.
- Meet and exceed monthly team targets for retention and upsell revenue across Bangalore.
Qualifications
- Requires 3 years of total work experience; the role seeks 2–5 years leading customer success, account management, or service operations teams.
- Proven experience driving revenue growth through upselling, cross-selling, or customer retention programs is required.
- Requires skills in CRM tools, workflow tracking, and team performance management.
- Excellent English and Hindi communication skills are required; conversational Kannada or Telugu is a strong advantage.
- Photography domain experience is preferred. Team management experience of 4 years and a bachelor's degree are listed as preferred.
- Candidates should be based in or willing to relocate to Bangalore.
Pay and incentives
- Pay is ₹42,000–₹52,000 per month.
- The posting describes a competitive base salary with commission or bonuses tied to team upsell revenue; incentives are uncapped.
- Cell phone reimbursement is listed as a benefit.
Work location
- The role is based at the Bangalore office; work location is in person.
Growth opportunity
High performers meeting upsell and team-performance milestones may be fast-tracked to a senior management role.
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