Customer Success Manager

Qualifications

• Minimum:
• Minimum 4 years of client services, marketing or sales experience. B2B or outside sales or account management in a similar industry.
• Ability to work and influence across all levels of the dealership
• Knowledge of CDK applications and familiarity with automotive industry
• In-depth knowledge of variable dealership operations or in training dealer staff on software applications and process
• Experience with SalesForce
• High sense of urgency. Handles high stress interactions and situations and is able to de-escalate appropriately using empathy
• Strong communication skills with peers as well as clients, both oral as well as written. Ability to work as a team member with limited supervision
• Time management and completion of tasks to a definite deadline
• Ability to travel to client site
• Preferred:
• Familiarity with CDK's org structure, solutions, implementation and service models
• SaaS experience preferred but not required
• Experience using a CX platform
• Some automotive knowledge (Areas of the dealership and Dealer workflows)
• Education/Experience
• high school diploma
• BA/BS Preferred
• 3+ years of retail automotive experience preferred
• Compensation: $70,000 - $75,000 + bonus
• CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.We offer Medical, dental, and vision benefits in addition to:
• Paid Time Off (PTO)
• 401K Matching Program
• Tuition Reimbursement
• At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.
• CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.
• Applicants must be legally authorized to work in the United States without the need for current or future employment-based visa sponsorship.
• The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. CDK retains the right to change or assign other duties to this position as needed.