Customer Success Manager

About the role

Customer relationships and support

• Build customer relationships and understand requirements, challenges, and expectations.
• Manage onboarding and implementation, follow up regularly, and track customer satisfaction, engagement, and retention.
• Handle queries, concerns, and complaints professionally and ensure timely support and relevant information.

Coordination and reporting

• Coordinate with Sales, Marketing, Operations, Academic, and Support teams to resolve customer issues.
• Maintain customer records and follow-up details, collect feedback, share actionable insights, and prepare reports and performance updates.
• Identify potential issues and appropriate upselling, cross-selling, or additional-service opportunities.

Qualifications and experience

• Bachelor’s degree in Business Administration, Marketing, Management, Education, or a related field.
• Requires 1–3 years of experience in Customer Success, Customer Relationship Management, Client Servicing, Sales Support, or a similar role.

Required skills

• Excellent written and verbal communication, interpersonal, and relationship-building abilities.
• Good problem-solving and negotiation skills, with strong follow-up and coordination abilities.
• Ability to manage multiple customers and priorities and willingness to learn in a fast-paced environment.
• Comfortable using CRM software, Google Workspace, MS Office, or similar tools.

Preferred background

• Education, EdTech, school, preschool, or franchise industry experience and B2B or institutional client experience are preferred.
• Knowledge of CRM tools and customer-support platforms, basic understanding of sales and customer retention, and presentation skills are preferred.

Pay

• ₹250,000–₹360,000 per year.

Benefits

• Provident Fund.

Work location

• The description states work location is in person in Chennai, Tamil Nadu.