Customer Success Manager
Role Overview
The Customer Success Manager will manage key governmental and enterprise customer relationships across the GCC.
The role focuses on adoption, satisfaction, measurable business value, renewals, and growth.
Key Skills for This Role
Full Job Posting
About Windward
Windward describes itself as a maritime AI company offering a decision-support platform for global trade.
The platform provides real-time predictive decisions, visibility, and maritime insights.
About the role
The Customer Success Manager will manage key governmental and enterprise customer relationships across the GCC.
The role focuses on adoption, satisfaction, measurable business value, renewals, and growth.
Key responsibilities
- Serve as primary customer contact for relationships, technical issues, adoption, renewals, and growth opportunities.
- Drive platform usage and best practices through tailored onboarding, training, and feature introductions.
- Monitor customer sentiment and risks and coordinate with internal teams to meet or exceed service-level expectations.
- Share customer feedback internally to influence product improvements and roadmap priorities.
- Partner with Sales on upsell and cross-sell opportunities; keep customers informed about new features.
- Prioritize multiple customer engagements and strategic projects.
Must-have qualifications
- Native English speaker with exceptional communication and interpersonal skills.
- At least five years of customer success or account management experience; SaaS experience is preferred.
- At least five years of proven experience working with government customers.
- Proven experience delivering training and presentations to diverse, senior-level audiences.
- Strong technical skills and ability to manage multiple priorities in a fast-paced environment.
- Willingness to travel 30–40% of the time across the GCC.
Advantages
- Native Arabic proficiency; maritime government experience, including Coast Guard, customs, or maritime intelligence.
- Naval military academy graduate; B2G customer experience and understanding of commercial and procurement processes.
- Experience with customer success tools, Salesforce, customer success platforms, or helpdesk systems.
- Self-starting approach and strong analytical, problem-solving, and organizational abilities.
Why Windward
The company describes its mission as shaping the future of global maritime intelligence and its workplace as collaborative and innovative.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Windward
Pre -Sales Engineer
, USA
Director, Sales — Intelligence Community
, USA
Technical Support Engineer
, USA
Senior DevOps Engineer — US Federal / AWS GovCloud
, USA
Customer Success Manager
, USA
Customer Success Manager
London, GBR
Director, Sales — Federal Civilian
, USA
Customer Success Manager- UAE
, UAE