Customer Success Manager

What You Bring:

• 2+ years of experience in a Customer Success or Account Management role with exposure to renewals or upselling, QBRs, and customer feedback.
• Strong background in building and nurturing customer relationships.
• Familiarity with sales processes, including negotiating, closing, and managing deals.
• A proactive approach to identifying customer needs and providing tailored solutions.
• Excellent communication, interpersonal, and presentation skills.
• Experience with CRM systems
• Bonus Skills:
• Experience working with database management systems (DBMS), database-related products, or developer-focused products
• Background in open-source technology sales or engagement.
• Experience with Hubspot is a plus
• Skills Can Be Learned, But Passion Can't: Don't worry if your resume doesn't tick every box. In this role, we value experience with building positive customer experiences, and with closing, upselling or expanding customer accounts. If you're a quick learner with the drive to succeed, we encourage you to apply.

About DBeaver:

Qualifications

• 2+ years of experience in a Customer Success or Account Management role with exposure to renewals or upselling, QBRs, and customer feedback.
• Strong background in building and nurturing customer relationships.
• Familiarity with sales processes, including negotiating, closing, and managing deals.
• A proactive approach to identifying customer needs and providing tailored solutions.
• Excellent communication, interpersonal, and presentation skills.
• Experience with CRM systems
• Experience working with database management systems (DBMS), database-related products, or developer-focused products
• Background in open-source technology sales or engagement.
• Can Be Learned, But Passion Can't: Don't worry if your resume doesn't tick every box. In this role, we value experience with building positive customer experiences, and with closing, upselling or expanding customer accounts. If you're a quick learner with the drive to succeed, we encourage you to apply.
• Skills Can Be Learned, But Passion Can't: Don't worry if your resume doesn't tick every box. In this role, we value experience with building positive customer experiences, and with closing, upselling or expanding customer accounts. If you're a quick learner with the drive to succeed, we encourage you to apply.

Preferred Qualifications

• Experience with Hubspot is a plus

Responsibilities

• Proactively engage customers to ensure timely renewals and identify opportunities for expansion.
• Develop strong relationships with key decision-makers and become a business partner within customer organizations to understand their evolving needs and align our solutions to meet their goals.
• Drive key Customer Success metrics, including renewal retention rate, expansion dollars, and reducing churn, through effective relationship management and deal processing.
• Facilitate customer onboarding and engage customers post-onboarding through regular check-ins, Quarterly Business Reviews (QBRs), etc.
• Provide ongoing support by working closely with the technical support team to address customer inquiries and resolve issues.
• Collect and analyze customer feedback to improve Customer Satisfaction Score, Net Promoter Score, product development, and enhance the overall customer experience.