Customer Success Manager
Role Overview
Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.
We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.
We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.
At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.
At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.
Fortive: For you, for us, for growth.
Key Skills for This Role
Full Job Posting
Fortive Corporation Overview
Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.
We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.
We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.
At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.
At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.
Fortive: For you, for us, for growth.
About ServiceChannel
ServiceChannel empowers many of your favorite brands to take care of their brick and mortar locations. Our customers are market leaders in the retail, restaurant, grocery, convenience store, fitness, banking, education and health industries. The facilities and store operations teams at CVS, Trader Joe’s, Adidas, Louis Vuitton and Chipotle, among 500 other brands in over 70+ countries, rely on us to deliver the best possible guest and employee experience. We are the leader in our space, and we continue to earn that position by driving innovation around IOT, AI and data with our software and services.In 2021, we joined the Fortive family of leading technology companies, united by a common purpose to make the world stronger, safer and smarter. Fortive is a Fortune 500 company and has been named by Fortune as one of the world’s most admired companies. Being part of Fortive means we are supported by a strong foundation of business systems, resources and culture, which will accelerate our growth journey!We offer an excellent benefits package including medical, dental, vision, life and LTD insurance, HSA, and a 401(k) retirement plan.
We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at [email protected].
Requirements
- Bachelor's degree.
- Two or more years in customer success, customer support, account management, or a related client-facing role.
- Excellent written and verbal English, with clear, neutral-accent spoken communication suited to live conversations with US customers.
- Hands-on experience with a SaaS or CMMS platform, and a functional, systems-minded approach to solving complex customer problems.
- Ability to learn and maintain working knowledge of SaaS offerings.
- Strong analytical skills, including the ability to read customer data, apply simple statistical summaries, build meaningful visualizations, spot trends and anomalies, and communicate them clearly to varied audiences.
- Solid project and time management, with the ability to multitask and prioritize across a large book of accounts.
- Comfort scheduling, managing, and running presentations remotely with internal and external stakeholders, including senior leaders.
- Strong attention to detail and disciplined documentation, accurately capturing information and recording it while following processes correctly.
- Passion for building customer relationships, delivering great service, and resolving conflict with empathy.
- Self-directed and reliable, comfortable working autonomously and collaborating with colleagues and customers across time zones.
- Adaptive and responsive to feedback, and open to improving processes where needed.
- A collaborative team player who supports peers through cross-training, shared best practices, and remote communication.
- A genuine willingness to ask, learn, advance, and engage with teammates to achieve collective excellence.
- Must be able to pass a Product Knowledge and Assessment at the completion of onboarding.
- Proficient in Microsoft Outlook, Word, Power Point, and Excel.
- Experience within a scaled, digital, or tech-touch customer success model serving a high-volume portfolio.
- Familiarity with CRM and customer success platforms such as Gainsight, Salesforce, Zendesk, or Pendo.
- Prior experience supporting US or global customers from an offshore or global delivery center.
- Facilities management or procurement and finance experience.
- Experience with or familiarity with ServiceChannel.
About ServiceChannel
Parent group profile
Fortive Corporation
Industrial technology company providing essential, mission-critical workflow solutions.
Visit parent group websiteApply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at ServiceChannel
Trade Specialist
, USA
Manager, Facility Services
, USA
Product Operations Manager
, USA
Vice President, Marketing
, USA
Customer Success Manager
Bengaluru, IND
Customer Platform Administration
, USA
Premium Support Consultant
, USA
Premium Support Consultant
, USA